FAQ
Frequently Asked Questions
Shipping & Delivery
Q: Which countries do you ship to?
A: We currently ship worldwide. Simply enter your address at checkout to see available shipping options and delivery times for your location.
Q: How long does shipping take?
A: Processing takes 1-3 business days. Delivery takes 5-15 business days depending on your location. You'll receive tracking information via email once your order ships.
Q: How much does shipping cost?
A: Shipping costs are free to Pakistan, UK & US, While for other countries the exact rates are calculated at checkout based on your location and order weight. We strive to offer competitive rates for all our markets.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships. You can track your package in real-time using the tracking link provided.
Q: What if my package is lost or delayed?
A: Contact us at support@primecareco.net and we'll investigate immediately. We work with reliable carriers and will resolve any shipping issues quickly.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. Products must be unused and in original packaging. Contact support@primecareco.net within 30 days of delivery to initiate a return.
Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the product is defective or we sent the wrong item.
Q: What if my product arrives damaged or defective?
A: We'll provide a prepaid return label and send a replacement or full refund immediately. Just email us photos of the damage to support@primecareco.net.
Q: Are opened medical products returnable?
A: For hygiene and safety reasons, opened medical devices, thermometers, and personal care items cannot be returned unless they are defective.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. The refund will appear in your original payment method.
Product Information
Q: Are your products certified and safe?
A: Yes, all our products meet international safety and quality standards. Many items are FDA approved, CE certified, or meet equivalent certifications for medical and wellness products.
Q: Do you offer product warranties?
A: Yes, most of our products come with manufacturer warranties. Specific warranty details and duration are listed on each product page.
Q: How do I know which product is right for me?
A: Each product page includes detailed descriptions, specifications, and usage instructions. If you need help choosing, contact us at support@primecareco.net.
Q: Are your products suitable for professional medical use?
A: Our products range from professional-grade medical devices to home wellness items. Check individual product descriptions for intended use and certifications.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All payments are processed securely through Shopify's encrypted payment system.
Q: Is my personal information safe?
A: Absolutely. We use 256-bit SSL encryption for all transactions and are fully GDPR compliant. We never sell or share your personal information with third parties.
Q: Will I be charged customs duties or taxes?
A: International customers may be responsible for customs duties, taxes, or fees imposed by their country. These charges are not included in our prices and vary by location.
Q: Can I change or cancel my order?
A: Contact us immediately at support@primecareco.net. If your order hasn't shipped yet, we can modify or cancel it. Once shipped, standard return policies apply.
Customer Support
Q: How can I contact customer support?
A: Email us at support@primecareco.net. We typically respond within 24 hours during business days.
Q: What are your business hours?
A: We process orders and respond to emails Monday through Friday. Orders placed on weekends are processed on the next business day.
Q: Do you offer phone support?
A: Currently we provide email support to serve our global customer base across multiple time zones. We're working on adding live chat options soon.
Q: I have a question not listed here. What should I do?
A: Please email us at support@primecareco.net with your question. We're happy to help!
Privacy & Data Protection
Q: How do you handle my personal data?
A: We collect only necessary information to process your order and comply with GDPR and international privacy laws. You can request to access, modify, or delete your data at any time by contacting support@primecareco.net.
Q: Do you use cookies?
A: Yes, we use cookies to improve your shopping experience and analyze site traffic. You can manage cookie preferences through your browser settings.
Still have questions? Contact us at support@primecareco.net - we're here to help!